FAQ

Frequently Asked Questions

Q: I received a package. Upon examination I found it broken . Should I place a claim with the carrier or return it to you?

A: Please contact Member Support at, customerservice@outdoorindoorfountain.com

Q: What if item is damaged in shipping?

A: All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?

Please notify us immediately so we can close our files without continuing unneccessary expenses for us and the carrier.

Q: My order has been lost. I need it now. Can't you just send a duplicate?

A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.

Q : Can I track my orders?

A :Want to know exactly where your packages are? We've got verification of shipping status through UPS. Once we ship your order, we can track it quickly and easily. To track your orders just go to the Contact Us page, and we will find your order.

Q: What is Polyresin?

A: Polyresin is a resin compound generally used for statues, figurines, and decorative furniture. It is a sturdy material that can be intricately molded, allowing a great level of detail with consistent texture. Additives can be incorporated into the compound to enhance the material's strength, reduce it's weight, add heat stability, decorative effects, and so on. Polyresin is also compatible with a large range of different finishes, including paint and metallic finishes, which is why many decorative pieces are made from this material. One form of polyresin often used is Alabastrite. It is a stone based material, easy to sculpt, takes paint well, and has a similar appearance to porcelain and pottery

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